Sometimes, you can’t handle a task. You may want to do it later, or you simply can’t do it.
First, take the necessary actions in your back-office (maybe you need to change some status, etc.)
Then, click on “pause”, then “skip”, then “confirm”. Depending on your account settings, the task may stay assigned to you and come back in your backlog in a few hours.
When you want to take a break and keep working on your current task, you can simply click on pause. It will keep this task assigned to you.If you’re done with your day, you can click on “stop work”. Your current unfinished tasks will be un-assigned and go back to the main task pool so that other operators can work on them.