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This guide will walk you through the process of configuring the data model in Fragment, from custom fields to queues and skills.

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Requirements

  • You have read the API overview guide
  • You have read the API quickstart guide
  • You have read the Task object guide

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Context

In the previous sections, we saw how to create tasks and how to sync objects with Fragment. The API allows you to push any custom fields to the task as part of the fields key. 
{
    "fields": {
        "title": "Ticket 123",
        "url": "https://backoffice.com/tickets/123",
        "ticket_id": 123,
        "country": "FR",
    }
}
To let the UI display the fields, you need to configure the data model in Fragment.
The data model is not required to push the fields in the API.

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Configuration checklist

  1. Define custom fields so that the data pushed in the fields is available in the UI https://app.onfragment.com/settings/metadata/objects
  2. Configure the queue trigger conditions to automatically route tasks to the right queue https://app.onfragment.com/settings/routing/queues
  3. (optional) Configure skills (enable refined matching of tasks to operators) https://app.onfragment.com/settings/routing/skills
  4. (optional) Configure forms (data entry, task creation, quality control, etc.) https://app.onfragment.com/settings/metadata/forms
If you need assistance with the configuration, please reach out to us.