This guide will walk you through the process of configuring the data model in Fragment, from custom fields to queues and skills.

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Requirements

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Context

In the previous sections, we saw how to create tasks and how to sync objects with Fragment. The API allows you to push any custom fields to the task as part of the fields key. 
{
    "fields": {
        "title": "Task title",
        "url": "https://example.com",
        "custom_field": "value",
    }
}
To use the fields, you need to configure the data model in Fragment.
The data model is not required to push the fields in the API.

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Configuration checklist

  1. Define custom fields so that the data pushed in the fields is available in the UI https://app.onfragment.com/settings/metadata/objects
  2. Configure the queue trigger conditions to automatically route tasks to the right queue https://app.onfragment.com/settings/routing/queues
  3. (optional) Configure skills (enable refined matching of tasks to operators) https://app.onfragment.com/settings/routing/skills

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Going further

If you need assistance with the configuration, please reach out to us.